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Support

CPI Customer Support and Dispatch

Fast access to service requests, dispatch, and customer assistance. Real people when you need real support.

Contact us

Choose the support option that works best for your needs.

CPI Service Portal

Access Portal

Submit service requests, track open work orders and review service history all in one place

Call Us

877-319-1159

Speak directly with a service professional for immediate assistance

Email Us

customersupport@cranepi.com

Send questions or documentation and receive a timely response from our team

Hours of Operation

WEEKDAYS

7:00 AM – 9:00 PM

Monday through Friday (EST)

WEEKENDS

7:00 AM – 7:00 PM

Saturday and Sunday (EST)

Book a call with our Service Team

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URL

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Full name*

Company Name*

Type of Equipment

Gaming Kiosks/Equipment

Self-checkout

BOPIS

Coin/Cash Handling Equipment

ATMs/ITMs

Kiosk

Smart Safe

Other (please describe in service need)

Telephone*

Email Address*

Zip/postal code*

Number of devices*

Service Need*

Take control of your service experience

With our self-service Service Portal, you never have to wait for an answer. Submit requests, track progress, and stay informed every step of the way with the click of a button.

Request new portal account

Cancel or change your service contract

If you need to cancel service, please always call Customer Support directly at 877-319-1159