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  • Stocking Parts for Better Outcomes: Case Study
    How Repositioning Parts Inventory Increased First-Time Fix and Reduced Downtime for a National Cash Handling Provider. A national provider of cash handling equipment—smart safes and related systems used by retailers and financial institutions—was…

  • Beyond the Dashboard: Great Service Organizations are built on Structure, Discipline, and Communication.
    Does your Current Partner Measure up?  Most buyers know how to evaluate service performance on paper. SLA attainment, response time, first time fix rate, and mean time to repair remain table stakes, and any…

  • Are Break/Fix Visits Breaking the Bank?
    The real cost of reactive repair isn’t just the visit – it’s everything around it. Integrated service strategies can keep it from spiralling.   For operations leaders, the pattern is familiar. A machine goes down, productivity stalls, revenue is threatened, and…

  • Customer Spotlight: Read how CPI Service delivers results for Augusto Blacker from Move On Security
    How CPI Service Helped Augusto Blacker and Move On Security Confidently Scale their ATM Kiosk Network When it comes to uptime, Augusto Blacker knows the stakes are high. “When a machine goes down,…

  • Want Better Service Performance? Get Better Metrics. 
    The most important indicators of service performance are often the ones no one is tracking. Forget the SLA. Here’s Five Field Service Metrics that can Actually Predict Uptime & Cost  For most field service organizations, performance…

  • Stop Managing Service. Start Managing Uptime
    Why stitching together help desks, preventive maintenance, field repair technicians, and parts vendors undermines performance at scale.  Service Breaks Down When It’s Treated as a Transaction.  Many OEMs and equipment operators don’t intend to build fragmented service environments. Most do…
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    Is Your Service Provider a Relationship – or a Transaction?
    If you’re tired of always fighting fires in the field, it might be time for a more strategic service model.   The easiest way to tell whether a service provider is transactional or truly partnered…

  • Parts Management is Your Service Achilles Heel
    Service KPIs not hitting the mark? It could be your parts…   Every time we meet a new prospect or onboard a new customer, we ask the same thing: what’s been working for you in…

  • The Hidden Cost of Vendor Sprawl
    How consolidating service partners can save you time and money. Managing service for complex equipment like kiosks, self-checkout, cash and coin counters, TCRs, ATMs, ITMs, and peripherals often feels like juggling. And jugglers are famous for dropping…