WHAT SETS US APART

CUSTOMER-FIRST APPROACH

One of the most common complaints we hear about competing service providers is that they fail to adequately address and meet the customer's needs. As both a manufacturer and a service provider, we know first-hand how frustrating that can be. That's why our top priority is to understand and meet the needs of each customer. By redefining the service process, we're able to provide faster resolution times, more predictable costs and reduce working capital needs.

INNOVATIVE SERVICE MODEL

Innovation is at the core of everything we do - that's why we rethought the service experience to create a model that creates more efficiencies and reliability than any standard service offering. Here's how it works: whether out in the field, or at our Depot Service Center, our team of over 450+ highly skilled technicians are trained and certified to accurately repair all of our components or any machine that houses them. They are fully equipped with the knowledge of our world-class design engineers and a fully stocked inventory of our manufactured parts to keep your business moving forward quickly and cost-effectively.

Parts next day

Reduced cost

Increased uptime

SCOPE OF EXPERTISE

We separate ourselves from competitors by offering a comprehensive range of services that includes depot repair, 3rd party service, field service and CPI component service. Being both a manufacturer and service provider gives us an advantage over competitors due to direct access to our spare parts, deep knowledge of equipment and a drive for continuous improvement that has lent itself to over a century of success.

TECHNICIAN TRAINING

Our comprehensive training program ensures expert service through rigorous certification, 4,000 hours of annual training, a 24/7 online platform, and remote training for rapid deployment. This way you have peace of mind that only the best technicians arrive at your door.

CERTIFIED TECHNICIANS

4000 TRAINING HOURS

24/7 PORTAL

CONTINUOUS IMPROVEMENT

SCALE OF SERVICE

With technicians located across 40+ service territories in the U.S. U.K. and Ireland, our team is ready for any of your servicing needs.

Through our emergency parts program, we strategically store your machine's parts at the nearest service location. That means that when an issue arises, we can be onsite to replace the part the next day, ensuring minimal downtime for your business.