Service Options

SERVICE SOLUTIONS FOR ALL YOUR NEEDS  

We understand that every business has their own unique needs when it comes to service. That’s why we offer a full suite of comprehensive services that work for any business.

Schedule a Consultation

WHAT SOLUTIONS WE OFFER

For our products and components

For full systems

NEED NEW PRODUCT INSTALLATION?

We have options to fit every need so you can rest assured that your investment is working as required from day one.

Click here to learn more

DEPOT SERVICE

Our Depot Service Team consists of highly-trained and certified W-2 technicians, who have full access to our world-class design engineers and a fully-stocked warehouse of own manufacturer parts. Your repairs will be completed and returned quickly, reliably and cost-effectively.

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FIELD SERVICE

Our Field Service Team consists of 450+ trained and certified W-2 technicians nationwide. They will respond rapidly to repair any component of your equipment on site, with a high first-time fix rate to get you promptly back to business.

HOW WE DELIVER SERVICE EXCELLENCE

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400
+
Highly Trained Technicians
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3
M
Machines Serviced
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98
%
Customer Satisfaction
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140
+
Years of Expertise
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20
+
Customer Support Agents

FIXED CONTRACTS

With fixed contracts, we assess your expected service volume and cover all services under a fixed-rate structure. Alternatively, we offer the option to cover a specified number of visits per year at a flat rate fee, whether on an open-ended basis or with a predetermined visit limit. In either scenario, the pricing remains consistent with no unexpected costs, providing you with a predictable budget.

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PAY-AS-YOU-GO

When you choose to pay as you go, we respond to maintenance needs on an as-needed basis, ensuring that you only pay for the specific services required. This approach allows for a tailored solution, addressing issues promptly without committing to a fixed service contract.

FIND A SOLUTION THAT WORKS FOR YOU

REQUIRE IMMEDIATE SERVICE? 

Call 877-319-1159 or email dispatchsupport@cranepi.com​

Discover more about CPI Service

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Request New Service Contract Consultation

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Or call us today

877-319-1159

 

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Diagram illustrating our Customer First model

 

Our Customer-First Service Model is built around three parts

  • Our Experts: Our team of over 400 technicians undergoes extensive training to ensure your business receives the best possible service outcomes.
  • Our Resources: Our strategically positioned network of depots, field teams and manufacturing resources cover all your needs, on any scale. 
  • Our Solutions: We provide reliable and rapid service that gets your business back up and running. 


 

Explore our model

 

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Our performance stats

Trained Technicians400+
Machines Serviced3M
Field Service Calls Closed205K+
Training Course Classes118
Training Hours Completed20K+
Customer Satisfaction Score98%