SERVICE SOLUTIONS FOR ALL YOUR NEEDS
We understand that every business has their own unique needs when it comes to service. That’s why we offer a full suite of comprehensive services that work for any business.
WHAT SOLUTIONS WE OFFER
For our products and components
For full systems
DEPOT REPAIR
For simple fixes and maintenance, our depot repair service allows your devices to be repaired by the original team that made it in our CPI manufacturing facility. Simply send in the broken part, and you'll receive it once it's been repaired, saving you the cost of a site technician visit.
FULL SERVICE AND PREVENTATIVE MAINTENANCE
Our preventative maintenance program provides routine inspections and cleaning of your machines. When you opt in for this agreement, you're positioned to experience less downtime while being protected against unexpected costs if anything goes wrong.
HOW WE DELIVER SERVICE EXCELLENCE
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400
+
Highly Trained Technicians
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3
M
Machines Serviced
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98
%
Customer Satisfaction
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140
+
Years of Expertise
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20
+
Customer Support Agents
FIXED CONTRACTS
With fixed contracts, we assess your expected service volume and cover all services under a fixed-rate structure. Alternatively, we offer the option to cover a specified number of visits per year at a flat rate fee, whether on an open-ended basis or with a predetermined visit limit. In either scenario, the pricing remains consistent with no unexpected costs, providing you with a predictable budget.
PAY-AS-YOU-GO
When you choose to pay as you go, we respond to maintenance needs on an as-needed basis, ensuring that you only pay for the specific services required. This approach allows for a tailored solution, addressing issues promptly without committing to a fixed service contract.
FIND A SOLUTION THAT WORKS FOR YOU
REQUIRE IMMEDIATE SERVICE?
Call 877-319-1159 or email dispatchsupport@cranepi.com
Discover more about CPI Service
Talk to Us
Our Model
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Our Customer-First Service Model is built around three parts
- Our Experts: Our team of over 400 technicians undergoes extensive training to ensure your business receives the best possible service outcomes.
- Our Resources: Our strategically positioned network of depots, field teams and manufacturing resources cover all your needs, on any scale.
- Our Solutions: We provide reliable and rapid service that gets your business back up and running.
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Our performance stats
| Trained Technicians | 400+ |
| Machines Serviced | 3M |
| Field Service Calls Closed | 205K+ |
| Training Course Classes | 118 |
| Training Hours Completed | 20K+ |
| Customer Satisfaction Score | 98% |
