Service Options

SERVICE SOLUTIONS FOR ALL YOUR NEEDS  

We understand that every business has their own unique needs when it comes to service. That’s why we offer a full suite of comprehensive services that work for any business.

Schedule a Consultation

WHAT SOLUTIONS WE OFFER

For our products and components

For full systems

DEPOT REPAIR

Our Depot Service Team consists of highly-trained and certified W-2 technicians, who have full access to our world-class design engineers and our own fully-stocked warehouse of manufacturer parts. Your repairs will be completed quickly and cost-effectively, and sent back with a certificate of quality assurance. 

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FULL SERVICE AND PREVENTATIVE MAINTENANCE

Our Field Service Team consists of 450+ trained and certified W-2 technicians nationwide. They can repair any component of your equipment on site, with a high first-time fix rate to get you promptly back to business.

HOW WE DELIVER SERVICE EXCELLENCE

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400
+
Highly Trained Technicians
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3
M
Machines Serviced
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98
%
Customer Satisfaction
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140
+
Years of Expertise
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20
+
Customer Support Agents

FIXED CONTRACTS

With fixed contracts, we assess your expected service volume and cover all services under a fixed-rate structure. Alternatively, we offer the option to cover a specified number of visits per year at a flat rate fee, whether on an open-ended basis or with a predetermined visit limit. In either scenario, the pricing remains consistent with no unexpected costs, providing you with a predictable budget.

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PAY-AS-YOU-GO

When you choose to pay as you go, we respond to maintenance needs on an as-needed basis, ensuring that you only pay for the specific services required. This approach allows for a tailored solution, addressing issues promptly without committing to a fixed service contract.

FIND A SOLUTION THAT WORKS FOR YOU

REQUIRE IMMEDIATE SERVICE? 

Call 877-319-1159 or email dispatchsupport@cranepi.com​

Discover more about CPI Service

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Request New Service Contract Consultation

Or call us today

877-319-1159

 

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Diagram illustrating our Customer First model

 

Our Customer-First Service Model is built around three parts

  • Our Experts: Our team of over 400 technicians undergoes extensive training to ensure your business receives the best possible service outcomes.
  • Our Resources: Our strategically positioned network of depots, field teams and manufacturing resources cover all your needs, on any scale. 
  • Our Solutions: We provide reliable and rapid service that gets your business back up and running. 


 

Explore our model

 

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Our performance stats

Trained Technicians400+
Machines Serviced3M
Field Service Calls Closed205K+
Training Course Classes118
Training Hours Completed20K+
Customer Satisfaction Score98%