A SERVICE PARTNER YOU CAN TRUST
Exceptional service is at the heart of any successful business. You need a partner that understands your needs, has the expertise to solve your issues and is willing to go the extra mile to ensure satisfaction.
A DIFFERENT WAY OF DOING SERVICE
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Innovation is at the core of everything we do. That's why we've reimagined the service experience to create more efficiency and reliability than your standard service offerings. Whether out in the field or within our Depot Service center, our service technicians are best equipped to result in faster resolution times, greater cost-efficiency and the most exceptional quality.
OUR COMMITMENT TO EXCELLENCE
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Our commitment to excellence goes beyond what you see externally. Behind the top-tier service done each and every day is our dedicated team of over 450 W-2 technicians who undergo rigorous trainings to become certified, with additional training being done each year for continuous improvement. With full access to our world-class design engineers, our service technicians are the experts to make repairs quickly and precisely.
HOW WE DELIVER SERVICE EXCELLENCE
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400
+
Highly Trained Technicians
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3
M
Machines Serviced
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98
%
Customer Satisfaction
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140
+
Years of Expertise
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20
+
Customer Support Agents
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OUR MISSION
WE ENABLE CUSTOMERS TO KEEP THEIR BUSINESSES MOVING BY CONTINUOUSLY REDFINING THE WAY THAT SERVICE IS DONE
OUR VALUES
Our commitment to you is we will always:
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PUT YOUR NEEDS FIRST
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BE TRANSPARENT AND HONEST
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BE A RELIABLE AND TRUSTED PARTNER
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CONTINUOUSLY INNOVATE AND IMPROVE
Meet Some of Your Service Team
Chase Andrews
Vice President & GM
Field Service Solutions
Bob Lisic
President
Equipment Sales
Ron Underwood
Head of Service Sales
Matt Fish
Sr. Director
Service Operations
Mike Burzawa
Director
Field Service Project Mgt
Mike Jarmus
Director
Strategic Marketing
Jon Robinson
Director
Customer Support & Training
Javier Vera
Manager
Supply Chain & Depot Service
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READY TO JOIN THE SERVICE TEAM?
We're always looking to strengthen our team. Take a look at our careers and help us redefine the service experience.
REQUIRE IMMEDIATE SERVICE?
Call 877-319-1159 or email dispatchsupport@cranepi.com
Discover more about CPI Service
Talk to Us
Our Model
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Our Customer-First Service Model is built around three parts
- Our Experts: Our team of over 400 technicians undergoes extensive training to ensure your business receives the best possible service outcomes.
- Our Resources: Our strategically positioned network of depots, field teams and manufacturing resources cover all your needs, on any scale.
- Our Solutions: We provide reliable and rapid service that gets your business back up and running.
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Our performance stats
| Trained Technicians | 400+ |
| Machines Serviced | 3M |
| Field Service Calls Closed | 205K+ |
| Training Course Classes | 118 |
| Training Hours Completed | 20K+ |
| Customer Satisfaction Score | 98% |
