Our Story

FIELD SERVICE THAT PUTS YOUR NEEDS FIRST

We are a full-cycle service provider that offers a comprehensive range of services including depot repair, 3rd party service, field service and component fix and repair.

A SERVICE PARTNER YOU CAN TRUST

Exceptional service is at the heart of any successful business. You need a partner that understands your needs, has the expertise to solve your issues and is willing to go the extra mile to ensure satisfaction.

A DIFFERENT WAY OF DOING SERVICE

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Innovation is at the core of everything we do. That's why we've reimagined the service experience to create more efficiency and reliability than your standard service offerings. Through our strategically placed service sites, we’re able to get you the standard parts you need by the next day. This results in faster resolution times, lower shipping costs and an infinitely more productive business overall.

OUR COMMITMENT TO EXCELLENCE

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Our commitment to excellence goes beyond what you see externally. Behind the top-tier service done each and every day is our dedicated team of over 400 technicians who undergo rigorous trainings to become certified, with additional training being done each year for continuous improvement. Every technician is also badged, uniformed, background-checked and given a company-issued vehicle, providing you with the peace of mind of always knowing who’s showing up.

HOW WE DELIVER SERVICE EXCELLENCE

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400
+
Highly Trained Technicians
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3
M
Machines Serviced
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98
%
Customer Satisfaction
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140
+
Years of Expertise
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20
+
Customer Support Agents
Our Solutions
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OUR MISSION

WE ENABLE CUSTOMERS TO KEEP THEIR BUSINESSES MOVING BY CONTINUOUSLY REDFINING THE WAY THAT SERVICE IS DONE

 
OUR VALUES

Our commitment to you is we will always:

 

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PUT YOUR NEEDS FIRST
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BE TRANSPARENT AND HONEST
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BE A RELIABLE AND TRUSTED PARTNER
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CONTINUOUSLY INNOVATE AND IMPROVE

Trusted by partners around the world​

“The Service Technician Team knew exactly what needed to be done to get my operation moving. There was minimal disruption and no end user issues.”

Trusted by partners around the world​

"We know that whenever there is a problem, they get here, and they take care of the problem. They are very quick in response, and they will always tell me if a part needs to be replaced."

Trusted by partners around the world​

"The service technicians are always quick and their response time is immediate at times."

Trusted by partners around the world​

"When there's a problem, they get here and take care of it. I have no complaints at all."

Trusted by partners around the world​

"It's good to have a Service Contract because we're a 24/7, 365 days a year business and we need to be ready and always want our equipment to be working."

Trusted by partners around the world​

"If something goes down, they'll be here to fix it."

Meet Some of Your Service Team

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READY TO JOIN THE SERVICE TEAM?

We're always looking to strengthen our team. Take a look at our careers and help us redefine the service experience.

View Careers

 

REQUIRE IMMEDIATE SERVICE? 

Call 877-319-1159 or email dispatchsupport@cranepi.com​

Discover more about CPI Service

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Request New Service Contract Consultation

Or call us today

877-319-1159

 

Diagram illustrating our Customer First model

 

Our Customer-First Service Model is built around three parts

  • Our Experts: Our team of over 400 technicians undergoes extensive training to ensure your business receives the best possible service outcomes.
  • Our Resources: Our strategically positioned network of depots, field teams and manufacturing resources cover all your needs, on any scale. 
  • Our Solutions: We provide reliable and rapid service that gets your business back up and running. 


 

Explore our model

 

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Our performance stats

Trained Technicians400+
Machines Serviced3M
Field Service Calls Closed205K+
Training Course Classes118
Training Hours Completed20K+
Customer Satisfaction Score98%

Insights and Future Service Trends