Meet The Team

WORLD CLASS SERVICE WITH A PERSONAL TOUCH

Book a Consultation

THE BEST WAY TO KEEP YOUR BUSINESS RUNNING

When it comes to your business, you only want the best people working on your equipment. That's why thousands of companies trust CPI for service and repairs - because they know we invest in our teams to provide the best possible service.

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THE BACKBONE OF CPI SERVICE

Our team of 400+ highly trained & dedicated technicians undergo 4,000+ hours of annual service training so they're equipped with the knowledge and skills necessary to handle the complexities of the latest technologies.

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SERVICE YOU CAN TRUST

Our technicians go beyond just showing up and servicing your machines. Behind our 99% customer satisfaction rate is a team that listens, cares, and executes with precision, working meticulously to understand your business's unique needs.

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AROUND THE CLOCK SUPPORT

Our 24/7 CPI Service Portal operates as an extension of our 50+ person customer service support team. The portal allows you to create and track service requests, review your service history and create custom service reports - all included at no charge.

OVER A CENTURY OF PROVEN EXCELLENCE

130
+
Years of Service
400
+
Technicians
99
%
Customer Satisfaction
50
+
Customer Service Representatives
97
%
First-Time Fix Rate
4
K+
Hours of Annual Training

See why we're Passionate about Service

Meet Some of Your Service Team

Trusted by partners around the world​

“The Service Technician Team knew exactly what needed to be done to get my operation moving. There was minimal disruption and no end user issues.”

Trusted by partners around the world​

"We know that whenever there is a problem, they get here, and they take care of the problem. They are very quick in response, and they will always tell me if a part needs to be replaced."

Trusted by partners around the world​

"The service technicians are always quick and their response time is immediate at times."

Trusted by partners around the world​

"When there's a problem, they get here and take care of it. I have no complaints at all."

Trusted by partners around the world​

"It's good to have a Service Contract because we're a 24/7, 365 days a year business and we need to be ready and always want our equipment to be working."

Trusted by partners around the world​

"If something goes down, they'll be here to fix it."

REQUIRE IMMEDIATE SERVICE? 

Call 877-319-1159 or email dispatchsupport@cranepi.com​

Discover more about CPI Service

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Request New Service Contract Consultation

Or call us today

877-319-1159

 

Diagram illustrating our Customer First model

 

Our Customer-First Service Model is built around three parts

  • Our Experts: Our team of over 400 technicians undergoes extensive training to ensure your business receives the best possible service outcomes.
  • Our Resources: Our strategically positioned network of depots, field teams and manufacturing resources cover all your needs, on any scale. 
  • Our Solutions: We provide reliable and rapid service that gets your business back up and running. 


 

Explore our model

 

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Our performance stats

Trained Technicians400+
Machines Serviced3M
Field Service Calls Closed205K+
Training Course Classes118
Training Hours Completed20K+
Customer Satisfaction Score98%