THE BEST WAY TO KEEP YOUR BUSINESS RUNNING
When it comes to your business, you only want the best people working on your equipment. That's why thousands of companies trust CPI for service and repairs - because they know we invest in our teams to provide the best possible service.
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THE BACKBONE OF CPI SERVICE
Our team of 400+ highly trained & dedicated technicians undergo 4,000+ hours of annual service training so they're equipped with the knowledge and skills necessary to handle the complexities of the latest technologies.
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SERVICE YOU CAN TRUST
Our technicians go beyond just showing up and servicing your machines. Behind our 99% customer satisfaction rate is a team that listens, cares, and executes with precision, working meticulously to understand your business's unique needs.
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AROUND THE CLOCK SUPPORT
Our 24/7 CPI Service Portal operates as an extension of our 50+ person customer service support team. The portal allows you to create and track service requests, review your service history and create custom service reports - all included at no charge.
MEET SOME OF THE TECHNICIANS WHO KEEP YOUR BUSINESS MOVING
OVER A CENTURY OF PROVEN EXCELLENCE
130
+
Years of Service
400
+
Technicians
99
%
Customer Satisfaction
50
+
Customer Service Representatives
97
%
First-Time Fix Rate
4
K+
Hours of Annual Training
See why we're Passionate about Service
Meet Some of Your Service Team
Chase Andrews
Vice President & GM
Field Service Solutions
Bob Lisic
President
Equipment Sales
Ron Underwood
Head of Service Sales
Matt Fish
Sr. Director
Service Operations
Mike Burzawa
Director
Field Service Project Mgt
Mike Jarmus
Director
Strategic Marketing
Jon Robinson
Director
Customer Support & Training
Javier Vera
Manager
Supply Chain & Depot Service
REQUIRE IMMEDIATE SERVICE?
Call 877-319-1159 or email dispatchsupport@cranepi.com
Discover more about CPI Service
Talk to Us
Our Model
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Our Customer-First Service Model is built around three parts
- Our Experts: Our team of over 400 technicians undergoes extensive training to ensure your business receives the best possible service outcomes.
- Our Resources: Our strategically positioned network of depots, field teams and manufacturing resources cover all your needs, on any scale.
- Our Solutions: We provide reliable and rapid service that gets your business back up and running.
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Our performance stats
| Trained Technicians | 400+ |
| Machines Serviced | 3M |
| Field Service Calls Closed | 205K+ |
| Training Course Classes | 118 |
| Training Hours Completed | 20K+ |
| Customer Satisfaction Score | 98% |