DEPEND ON OUR CPI FIELD SERVICE TEAM FOR RAPID RESPONSE AND QUICK, EXPERT REPAIRS.
You don’t have time for downtime. When challenges arise with your equipment, solicit the experts. As the original manufacturer of some of the most critical components in machinery worldwide, CPI is uniquely qualified to repair them quickly and reliably. We recruit, hire, train and certify over 450 highly skilled W-2 technicians nationwide, to repair or replace components on site. Our team responds quickly with proprietary diagnostic equipment and a fully stocked van. We use cost-effective parts to fix any component of your machines, achieving a high first-time fix rate to get your business back on track quickly.
Our Customer-First Service Model is built around three parts
- Our Experts: Our team of over 450 nationwide technicians undergoes extensive training to ensure your business receives the best service possible.
- Our Resources: Our strategically positioned Forward Stocking Locations (FSLs) of parts supply our field teams with the equipment and parts they need to achieve high first-time fix rates with minimal downtime.
- Our Solutions: We provide rapid and reliable service to keep your business functionable and profitable.
INNOVATIVE SERVICE MODEL
Innovation is at the core of everything we do - that's why we rethought the service experience to create a model that creates more efficiencies and reliability than any standard service offering. Here's how it works: whether out in the field, or at our Depot Service Center, our team of over 450+ highly skilled technicians are trained and certified to accurately repair all of our components or any machine that houses them. They are fully equipped with the knowledge of our world-class design engineers and a fully stocked inventory of our manufactured parts to keep your business moving forward quickly and cost-effectively.
Parts next day
Reduced cost
Increased uptime
US Coast to Coast Coverage of "Smart Hands"
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Our Support Team
- 39 Service Managers
- 450+ CPI-Dedicated Technicians
- W-2 Field Technicians
- Badged & Uniformed
- Company-Issued Vehicles
Comprehensive Coverage with Proven Scalability Across the US
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Existing Customer Support
- 63,000+ Customer Locations
- 217,000+ Machines Currently Under Service
Canada Coast to Coast Coverage of "Smart Hands"
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Our Support Team
- 3 Service Managers
- 19 CPI-Dedicated Technicians
- W-2 Field Technicians
- Badged & Uniformed
- Company-Issued Vehicles
- 6000+ Machines Serviced
UK & Ireland Coast to Coast Coverage of "Smart Hands"
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Our Customer Team
- 4 Service Managers
- 19 CPI-Dedicated Technicians
- W-2 Field Technicians
- Badged & Uniformed
- Company-Issued Vehicles
- 9000+ Machines
TECHNICIAN TRAINING
Our comprehensive training program ensures expert service through rigorous certification, 4,000 hours of annual training, a 24/7 online platform, and remote training for rapid deployment. This way you have peace of mind that only the best technicians arrive at your door.
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CERTIFIED TECHNICIANS
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4000 TRAINING HOURS
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24/7 PORTAL
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CONTINUOUS IMPROVEMENT
SCALE OF SERVICE
With technicians located across 40+ service territories in the U.S. U.K. and Ireland, our team is ready for any of your servicing needs.
Through our emergency parts program, we strategically store your machine's parts at the nearest service location. That means that when an issue arises, we can be onsite to replace the part the next day, ensuring minimal downtime for your business.
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40+ SERVICE LOCATIONS
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FORWARD STOCK PARTS
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RAPID FIX SERVICE
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MINIMAL DOWNTIME
We have modernized a fleet of Service vehicles that conveniently stack and organize all the tools, equipment and parts needed for each job. Our technicians come prepared to achieve high first-time fix rates, which means less downtime for your business and more profit in your pocket.
Discover more about CPI Service
Talk to Us
Our Model
Or call us today
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Our Customer-First Service Model is built around three parts
- Our Experts: Our team of over 400 technicians undergoes extensive training to ensure your business receives the best possible service outcomes.
- Our Resources: Our strategically positioned network of depots, field teams and manufacturing resources cover all your needs, on any scale.
- Our Solutions: We provide reliable and rapid service that gets your business back up and running.
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Our performance stats
| Trained Technicians | 400+ |
| Machines Serviced | 3M |
| Field Service Calls Closed | 205K+ |
| Training course Classes | 118 |
| Training Hours Completed | 20K+ |
| Customer Satisfaction Score | 98% |