WELCOME
CUMMINS ALLSION PARTNERS AND CUSTOMERS
Not every customer’s needs are the same, which is why we provide multiple options for post-sale installation. Whether you prefer to handle things in-house, or have our experts get you up and running, we have solutions to fit any need.
INSTALLATION OPTIONS
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SELF INSTALLATION
For those who are familiar with the product and would like the flexibility to unbox and setup new product on their own schedule. Detailed instructions and FAQs are provided and phone support is available to assist if needed.
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STANDARD INSTALLATION
For those who would prefer the installation to be performed by a CPI certified technician. Your new purchase will be shipped to your location for our technician unbox, place, and install on-site. We will also calibrate the machine and perform a full test to ensure optimal performance, as well as provide your team with basic operational and maintenance training.
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ENHANCED INSTALLATION
For installations that require a higher level of coordination, each Enhanced Installation includes a project manager to work with you in understanding all your installation needs before developing a detailed project plan. Included with this service are weekly status updates, project reports, and additional customized training to ensure post-installation success.
REQUIRE IMMEDIATE SERVICE?
Call 877-319-1159 or email dispatchsupport@cranepi.com
Discover more about CPI Service
Talk to Us
Our Model
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Our Customer-First Service Model is built around three parts
- Our Experts: Our team of over 400 technicians undergoes extensive training to ensure your business receives the best possible service outcomes.
- Our Resources: Our strategically positioned network of depots, field teams and manufacturing resources cover all your needs, on any scale.
- Our Solutions: We provide reliable and rapid service that gets your business back up and running.
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Our performance stats
| Trained Technicians | 400+ |
| Machines Serviced | 3M |
| Field Service Calls Closed | 205K+ |
| Training Course Classes | 118 |
| Training Hours Completed | 20K+ |
| Customer Satisfaction Score | 98% |