Why CPI Service
A Different Kind of Service Partner
We combine manufacturing discipline, nationwide infrastructure and dedicated response teams to deliver consistent service at scale.
As part of CPI, our teams design and manufacture complex electromechnical equipment, giving us deep knowledge of how technology performs in real environments.
We apply that expertise to our customers’ most critical service challenges. The result is faster diagnoses, better decisions, and fewer repeat issues.
Depot Repairs
Field Service
Spare Parts 24/7
W-2 Technicians
Better Service starts with a Better Model
Excellence in the field starts with the people, structure and training behind it. We’re built differently.
In-House Workforce
Nationwide W-2 Technicians, not third parties, control the experience from start to finish.
Customer Excellence
Dedicated account teams ensure consistent communication, accountability and partnership for every customer.
Tenured Expertise
Over 20% of our techs have more than 15 years of tenure. That’s experience you can trust.
Technician Training
We bring your equipment in, create training programs and build technical acumen before we touch it in the field.
Infrastructure that Enables Speed and Scale
CPI teams and technology are everywhere you operate. Grow with us.
SPECIALIZED
Banking and Finance
TRUST
under contract
SPEED
locations
EXPERIENCE
US AND INTERNATIONAL
Depot Repair Centers
LICENSED TO OPERATE
across major gaming jurisdictions
Don’t take our word for it. Hear what our customers have to say
National Service.
Next Day Repair
With technicians located across 40+ service territories in the U.S., our team is ready for any of your servicing needs.
Through our parts and inventory management services, we strategically store your machine’s parts at the nearest service location. That means that when an issue arises, we can be onsite to replace the part as soon as the next day, ensuring minimal downtime for your business.
Book a call with our Service Team
Marvin van Dijken
VP Sales & Marketing