Preventative Maintenance

Preventative Maintenance | CPI Service

Stocking Parts for Better Outcomes: Case Study
ByRoss Trotcky April 30, 2026May 6, 2026

How Repositioning Parts Inventory Increased First-Time Fix and Reduced Downtime for a National Cash Handling Provider. A national provider of cash handling equipment—smart safes and related systems used by retailers and financial institutions—was facing a common problem. Their service model was strong and they had a great reputation for both excellent equipment and service. But in many regions, their first-time fix rate (FTF) wasn’t good enough and their…

Read More Stocking Parts for Better Outcomes: Case Study
Repair Service | Preventative Maintenance

Are Break/Fix Visits Breaking the Bank?
ByJessa Pena April 30, 2026May 6, 2026

The real cost of reactive repair isn’t just the visit – it’s everything around it. Integrated service strategies can keep it from spiralling. For operations leaders, the pattern is familiar. A machine goes down, productivity stalls, revenue is threatened, and customers begin asking questions. What follows is an urgent service response that must move quickly, often before anyone fully understands what’s broken or why. Break/fix…

Read More Are Break/Fix Visits Breaking the Bank?
Management & Support | Preventative Maintenance

Stop Managing Service. Start Managing Uptime
ByJessa Pena April 29, 2026May 6, 2026

Why stitching together help desks, preventive maintenance, field repair technicians, and parts vendors undermines performance at scale. Service Breaks Down When It’s Treated as a Transaction. Many OEMs and equipment operators don’t intend to build fragmented service environments. Most do so for rational reasons—efficiency, cost control, flexibility, oversight. On the surface, those motivations make sense. In practice, they often undermine the very outcomes…

Read More Stop Managing Service. Start Managing Uptime
Preventative Maintenance

The Most Expensive Service Call Is the One You Didn’t Need
ByKayla O'Neal April 28, 2026May 6, 2026

What high-performing service organizations change upstream to prevent unnecessary dispatch—and how you can do the same. Most service organizations invest enormous energy in accelerating response. They optimize dispatch logic, negotiate tighter service level agreements, and track mean time to repair with near religious discipline. What receives far less scrutiny is a more consequential question: how many of those service calls should never…

Read More The Most Expensive Service Call Is the One You Didn’t Need